Why service just Lexus, Infiniti, Toyota, and Nissan?
First and foremost, Lexus, Infiniti, Toyota and Nissan are the best engineered, highest quality, and most reliable cars on the planet. People keep them longer and tend to maintain them accordingly. We service vehicles with upwards of 400,000 miles on the odometers and they still look and drive like new. We’re gratified to see that often customers will sell their cars to a new buyer who will continue to bring the car to us for service and the seller after purchasing another Lexus or Infiniti will continue to patronize us.
Acuras and most all other Japanese cars are great, but we feel that Lexus, Infiniti, Toyota, and Nissan are a cut above.
It is feasible for us to buy the Lexus, Infiniti, Toyota, and Nissan diagnostic computers and technical manuals and stay abreast of all of the service bulletins. The cost of buying the equipment and information necessary to expertly service many other makes would be prohibitive–we couldn’t keep our prices low enough.
Last, but not least, given the hundreds of thousands of dollars we spend on parts with the same Lexus, Infiniti, Toyota, and Nissan providers, we can negotiate better prices and pass the savings on to you.
My car is still under factory warranty. Aren’t I required to have it serviced at the dealer?
The short answer is no. This is an extremely common misconception. We talk to many prospective customers who say “as soon as I’m out of warranty, I’ll come to you.” By federal law, specifically the Magnusson-Moss Warranty Act, we can service your car without jeopardizing your warranty. The dealer usually will not go out of his way to tell you this, and if you ask them, they may point out that if we damage your car, they will not repair it under warranty. Well, we don’t damage cars, we fix them. If a dealer service advisor ever speaks of us derogatorily, let us know. Sometimes a new service advisor will step over the line in order not to lose a sale or his or her commission, but their service manager will correct them if we bring it to their attention.
Can T3 do factory warranty work on my car?
No. The factory is paying the bill and authorizes only the dealer to perform it. We will always look for even the smallest warranty item and if we find any, we will refer you to the dealer for warranty consideration. We highly recommend the Nalley Lexus and Infiniti of Gwinnett Infiniti dealerships for warranty work. We know them well and we know they perform top quality work. In our opinion, they are by far the best Lexus and Infiniti dealers in town.
Where should I buy a new Lexus or Infiniti?
Again, we think Nalley Lexus and Infiniti of Gwinnett are the best on both price and buying experience.
Where should I buy a pre-owned Lexus or Infiniti?
Yet again, in our opinion, you can’t go wrong with Nalley Lexus or Infiniti of Gwinnett on both price and buying experience. We have never seen a problem with a pre-owned car from these dealers when prospective buyers bring them to us for a “be on the safe side” pre-buy inspection.
In nearly every case a purchase from a private party is a good deal less expense. However, in nearly every pre-buy inspection we perform, we find problems. This isn’t because the sellers are trying to pull a fast one; they often won’t know about a problem and will disclose problems they do know about up front. You should always bring a vehicle to us for an inspection before you buy. We will either recommend that you don’t buy the vehicle, or tell you about and show you any problems so you can negotiate price accordingly.
Are there any Lexus or Infiniti models I should avoid?
No. Obviously every car needs to be maintained and every car has its repair “usual suspects.” We have found, however, the Lexus GS 300 and Infiniti I30 are perhaps especially trouble free when well maintained.
What about a “free” loaner car?
We do not provide a “free” loaner car. Sure, it’s nice to slide into the dealer, leave your car and be walked to your beautiful new “free” loaner car. Of course the price of that loaner is built into the higher price of the service.
What about those annoying cards people put on my car?
Chances are if you are reading this it is because of one of the promotional circulars we put directly on your Lexus or Infiniti. There is simply no more cost effective way to market. Television, radio, newspaper, billboards etc. (even the Yellow Pages) are very expensive ways to reach any audience, much less our limited one. This is one of the main reasons we can afford to save our customers substantial amounts of money on the very best service there is. We hope anyone who is annoyed and does not come to us recognizes that we are effective competition which tends to keep everyone’s prices lower than they otherwise could be.