What Does It Mean To Be An Independent Toyota Repair Shop?
A independent Toyota repair shop is owned and operated separately from a Toyota company dealer. A franchised Toyota new-car and -truck dealership is a retailer that sells new and also possibly used cars, including certified pre-owned vehicles, employs automotive technicians, and offers financing. Maintenance at a Toyota dealership is typically a high-margin service and represents a significant profit center for new car dealers, especially since it brings customers back into the showroom to see newer car models.
Should You Take Your Car To A Dealer Or An Independent Repair Shop?
Consumer Reports recently published the results of their 2014 Car Repair Satisfaction Survey.
The survey was conducted by the Consumer Reports National Research Center in 2014. It was based on consumer satisfaction with repairs on more than 121,000 vehicles. According to the report, 80,000 were repaired at dealers and more than 41,000 at independents garages.
The survey found that, in general, independents outscored dealership for overall satisfaction, price, quality, courteousness of the staff, and work being completed when promised. With few exceptions, the entire list of independent shops got high marks on those factors.
Why is Customer Satisfaction Higher For Independent Repair Service?
Independent repair shops can charge less for auto repairs than dealers do. This means that you would save money off of the repair bill. It’s nice to save a little extra money, but price isn’t the only advantage independent repair shops offer.
While dealers can offer only OE (Original Equipment) parts, small repair shops can offer OE or aftermarket parts, which are meant to substitute for the OE part. The advantage of aftermarket parts is that, like generic prescription drugs, they are supposed to perform the same function for a lot less money.
The independent repair shop relationship with the community is another great reason to take your car there if you want the money you spend to stay local. Staff at an independent shop will take the time to educate you, follow-up with you, and keep a relationship with you. These independent repair small businesses usually employ local mechanics and office staff. Also, they typically spend a significant amount of time and money supporting organizations that benefit the local community.
T3 Atlanta Toyota Independent Repair Service
T3 Atlanta, has been a successful Independent Toyota Repair Service since 1994.
At T3 Atlanta, our business is to fix your Toyota model auto, not sell you a new car. Unlike a Toyota dealer repair service, we don’t have an interest in your trading in your Toyota vehicle for a newer model. We also don’t have a separate profit center for parts. On occasion, we can save you even more money by repairing or rebuilding parts which are routinely replaced by the dealer.
At T3 Atlanta, it is our specialty to perform Toyota auto repairs at an affordable rate. If you live in Decatur or Smyrna, please contact our office, or visit one of our convenient shop locations for your Toyota auto service or repair.